Spa Concierge at Kempinski Hotel Gold Coast City

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There is a job vacancy for Spa Concierge at Kempinski Hotel Gold Coast City. The position holder will  take 100% responsibility to exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.

Main Responsibilities 

  • To deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures.
  • Care for the guests’ from beginning to end.
  • To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
  • Go above and beyond to accommodate guests’ needs and requests
  • Greet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.
  • To engage directly with the guest, listen and anticipate their needs with genuine and sincere attitude.
  • Be fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs.
  • To consult and advise guests as to a sequence of treatments or a programme in both the spa & fitness.
  • To recognise and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.
  • To organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
  • To co-ordinate guests consultation records with the Therapists.
  • Respond to guest’s bookings and queries in a professional manner.
  • Promote and up-sell spa services and retail sales.
  • Record reservations and manage the appointment schedule ensuring the update and management of client profiles.
  • Conduct confirmation calls.
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Desired Skills and Qualifications

  • One (1) year reception experience in an international standard spa or hotel.
  • Telephone system operations.
  • Computer literate with experience of ‘in house’ booking/database systems. 
  • Desktop publishing an advantage.
  • Good level of education.
  • Business Administration/Personal Assistant/Secretary Certificate an advantage.  Sales and/or customer service training an advantage.
  • Knowledge of Natural Therapies. (Preferable)
  • Client facing experience within reception or front of house.
  • Telephone system.
  • Business writing.
  • English.
  • Additional language an advantage.

Check Also:

How To Apply For Spa Concierge at Kempinski Hotel Gold Coast City

CLICK HERE TO APPLY

Closing Date: Ongoing 

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