How To Request For KNUST Transcript Online || TranSwift Application

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Here is How To Request For KNUST Transcript Online via the KNUST TranSwift Application Portal. With this new development, it is no longer necessary to visit or trip to the school after graduating just to obtain a KNUST transcript.

This instruction will teach you how to request a KNUST transcript online using the TranSwift (transcript.knust.edu.gh) application portal.

What is the KNUST TranSwift?

TranSwift is an online transcript request and management service developed by the University Information Technology Services (UITS) for current students and alumni of KNUST, including affiliate students, to submit requests for academic transcripts, specifying the type of transcript and the mode of delivery.

With TranSwift, transcripts can be prepared in either hardcopy format for self-pickup by the applicant or courier service, as specified by the applicant, or in softcopy format for sending to the recipient’s email address as specified by the recipient.

This system handles requests for official transcripts as well as requests for copies of transcripts from students.

Details of How To Request For KNUST Transcript Online || TranSwift Application

Unless there are any unforeseen circumstances, softcopy transcripts are processed within 2 working days of the applicant submitting their request, while hardcopy transcripts are handled within 4 working days of the applicant submitting their request.

Applicants are contacted by email at each stage of the application process.

Current students are advised to use the KNUST students portal to make transcripts requests.

How much does it cost to request for a KNUST Transcript?

  • The pay for one transcript request either official or student copy is GHC 60.00.

Features of TranSwift (Online Transcription Request)

  • Online Payment – Online payment using mobile money, international debut and credit cards (MasterCard, Visa, etc).
  • Multiple Requests – Request for multiple transcripts to multiple locations.
  • Notification Services – Notification at each stage of processing
  • Verification – Advanced verification process
  • Courier Service – Local and international delivery service with advanced tracking
  • Email Transcripts – Request for the transcript to be delivered via email.

How To Register and Request for KNUST Transcript Online

1. Account Creation

The registration process for Alumni is as follows:

  • Go to transcript.knust.edu.gh and click on REGISTER
  • Provide a valid personal email address
  • Choose your password which should have a length of at least seven(7) with a combination of alphanumerics, upper and lower case characters, and at least one digit.
  • A confirmation mail will be sent to the email address you provided which will require that you click to confirm your identity.
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NB: Current students should use the student portal to make transcripts requests.

2. Existing User Login

  • Go to transcript.knust.edu.gh and click on LOGIN
  • Enter your username(i.e [email protected]) and password. NB: username is the email address you used during the registration process.
  • Click LOG IN or press enter to login into the transcript system.

3. Account Creation

  • Provide information such as an official passport picture, surname, other names, Gender, Date of Birth, etc. by filling the personal information fields. Click Next
  • Provide valid identification documents and details in the Identification section. Click Next
  • Provide details on the programme of study at the Programme(s) Read section. Ensure to provide accurate details of the programme as well as arrange your name in the right order as shown on your certificate. Click Verify to verify that the programme details are accurate/valid.
    • If you can not be verified (Verification unsuccessful) but are sure that your programme details are right, click Next
    • Click “Add Another Programme” to add a new programme of study if any. Click Verify to verify that your programme details are valid. Click next to proceed to the final section.
    • You can delete the programme information by clicking on the delete button on the right top corner of the programme.
  • In the Review section, you should have a record of all the details you provided in each section. If you are sure that all the information in the review section is accurate, click “Submit”.
  • A success pop-up message will be displayed to inform you that your profile creation has been successfully completed.

4. Making a Transcript Request Online

  • Click “New Transcript” on the menu bar of the application.
  • Select your “Programme of study” using the dropdown field. The programme of study you select during the profile creation will be displayed.
  • Select the “Type of Transcript” you need. It is either an Official copy or a Student copy. Please make sure to read and understand the instructions that come with any of the options in this section. Choose Yes if that is what you want else choose No. Then select the best option that suits you well.
  • Select the “Processing Type” which has only one option: Normal.
  • Select the “Delivery Mode” of your choice either “Email”, “Email and Hard Copy” or Hard copy. Based on the choice you make additional fields will be required.
    • Email Option;
      • Recipient Name
      • Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction that has been provided above and below this field, ensure what it says.
      • Recipient City/Town
      • Recipient Phone Number
      • Recipient’s Landmark/Ghana Post GPS
      • Email Address(Personal address for Student copy and Official Address for Official copy Transcript)
    • Email and hard copy Option;
      • Select “Destination Country
      • Select your “Preferred Delivery Option” i.e EMS or Self-Pickup
      • Recipient Name
      • Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction that has been provided above and below this field, ensure what it says.
      • Recipient City/Town
      • Recipient Phone Number
      • Recipient’s Landmark/Ghana Post GPS
      • Email Address(Personal address for Student copy and Official Address for Official copy Transcript)
    • Hard copy Option;
      • Select “Destination Country”
      • Select your “Preferred Delivery Option” i.e EMS or Self-Pickup
      • Recipient Name
      • Recipient Address (Official Postal Address is required if you opt for an official copy transcript). Follow the instruction that has been provided above and below this field, ensure what it says.
      • Recipient City/Town
      • Recipient Phone Number
      • Recipient’s Landmark/Ghana Post GPS
  • Click Next to review your request.
  • Click Submit, The message “ Submitted request. Click ‘OK’ to proceed to payment” will be displayed. Click OK.
  • NB: Note that the actual pay for one transcript request either official or student copy is GHC 60.00. There is no charge for the self-pickup option but extra payments are added to the cost if you opt for EMS as your delivery option.
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5. Online Payment

A transcript request is complete after you pay for the request. All payments are NOT REFUNDABLE. Refer to the section on “UNSUCCESSFUL//PENDING PAYMENT” for further details.

You will be directed to the “pay for transcript” page after the successful submission of a request. You will see the details of the request including the total cost of the transcript.

To initiate the payment;

  • Scroll to the bottom of the “Pay For Transcript” page.
  • You will see some information about the payment. Click on the “Pay For Request” button.
  • You will be directed to the “TheTeller” payment platform. You should see your email, the total cost of the transcript, and two payment options, that’s “PAY WITH CARD” and “PAY WITH MOBILE”.
    • For the “PAY WITH CARD” option; you can either pay with a VISA or a Mastercard
    • For the “PAY WITH MOBILE” option; you can either pay with MTN, Vodafone Cash, Tigo, Airtel, G-Money, or Merchant Float.
  • Select any payment option of your choice and follow the instructions that will follow.
  • You will be redirected back to the “Pay For Transcript” page with a Transaction successful message and digital receipt if your transaction was successful else you see an unsuccessful message.
  • Receipt of the success message means that your transcript has been successfully submitted.

6. Unsuccessful/Pending Payment

If you received a confirmation message that the transcript cost has been deducted from your account but the resulting message on the transcript system is “Payment Unsuccessful”.

  • Refresh the page and click on the “Transcript Request” button. You should see the request you made.
  • If the payment has been confirmed, the status of the request will be Paid in green color.
  • If you still see the status as “Pending Payment” , while the amount has been deducted. Click on the request to view the request details. you will see the “Confirm Payment” button at the top of the request review page. Click on the confirm payment button to successfully pay for the request. If the payment gets confirmed, the system will provide you with a digital receipt of the payment.
  • If all of the processes above fail, please contact the support service desk via https://helpdesk.knust.edu.gh
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How to Track KNUST Online Transcript Request Status

All Requests for transcripts go through three (3) basic stages:

  • Submitted
  • Approved – Processing
  • and Sent

Submitted: When an online transcript request is staged at the submitted, it means that the request has been made with the status pending payment or with the status completed and paid.

Approved – Processing: If the faculty in charge approves your transcript request, the request status moves to the Approved – Processing (highlighted with green color).

Sent: When your email transcript request has been successfully sent it when your hard copy has been delivered to the given location.

Note: The TranSwift Online Notification system notifies the user at various stages of processing from start to finish.

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