Ernest & Young Announces New Job Opportunity

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Ernest & Young Announces New Job Opportunity. They are looking for a competent IT Support Technician to provide fast and valuable technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them.

 

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Support and maintenance all office IT/AV facilities in a good condition
  • Ensuring onsite/online events run smoothly by providing a single point of contact support for issue management and resolution
  • Handling AV to operate, troubleshoot and interact with respective vendors and internal teams
  • Accomplish any ad hoc tech support task from the team lead

Skills and attributes for success:

  • Good communication in English
  • Good customer service mindset and with Can-Do attitude
  • Willing to learn a new thing and embrace change in a dynamic working environment
  • Troubleshooting any issues
  • Can work independently without supervising

To qualify for the role, you must have:

  • One (1) to Two (2) years of experience working with PC Hardware and Software.
  • One (1) to Two (2) years of experience in IT/Customer service experience.
  • Industry certifications such as A+, Network+, Security+, MTA, MCSA, MCSE, ITIL, Dell, and VEEAM.
  • Minimum of one (1) year of experience with Microsoft Active Directory.
  • Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting.

Ideally, you’ll also have a working knowledge of :

  • iOS and Android Support
  • MS Office (Word, PowerPoint, Excel, Outlook, Teams)

Recommended:

Ernest & Young Announces New Job Opportunity – How To Apply

CLICK HERE TO APPLY

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